Course Award: Micro-Credential
Course Duration: 5 Hours
Course Complexity: Intermediate
Foundation – Introduces a concept and explores the concept and how it is applied
Intermediate – Explores a concept and builds from an entry level understanding, through to an advanced level or mastery.
Advanced – Focuses on complexities of subject matter, participants are recommended to have an understanding of subject matter prior to enrolling in course. Typically designed for managers or people with experience in the subject matter.
Enhance your leadership capability to navigate in these uncertain times. Realise the full potential of the individual, team & organisation by learning the key behaviours required to lead yourself, influence your team in a powerful, ethical and authentic way and to embed real cultural change during this unprecedented time.
Leading and Managing people is a critical skill for any business, more so in these uncertain times. In this course, we will explore the differences between leadership and management, as well as what best practice in both look like.
This course uses the hospitality industry as a working example throughout.
By the end of this course, you will be able to:
Act as a positive role model
Interact with team members in a positive and professional manner
Communicate expectations, roles and responsibilities to individual team members
Develop a team that is committed to excellence
Build Cooperation and unity within a team
Effectively delegate to staff
Provide mentoring support to team members as required
Understand the importance of recognition and reward systems for staff
Manage individual as well as team performance