Mastering Customer Communication


Communicating with Customers’ focuses on the basics of professional communication in a customer-centric environment. The course looks at making good first impressions, right through to handling issues with customers – and everything in between from a communications perspective!



11 lessons plus a Quiz
Course Award: Micro-Credential
Course Duration: 15 Hours
Course Complexity: Foundation

Foundation – Introduces a concept and explores the concept and how it is applied
Intermediate – Explores a concept and builds from an entry level understanding, through to an advanced level or mastery.
Advanced – Focuses on complexities of subject matter, participants are recommended to have an understanding of subject matter prior to enrolling in course. Typically designed for managers or people with experience in the subject matter.

Communicating with customers is an integral part of any successful business. In this course, we will explore the fundamentals of communication, with tips on how to provide excellent customer service to boost your businesses bottom line.

This course uses the hospitality industry as a working example throughout.

This course contains 11 lessons of learning, followed by a knowledge quiz to test your understanding. By the end of this course, you will have a foundation of knowledge relating to communicating with customers and you will be able to:

Create great first impressions
Communicate effectively through different medians
Rectify communication challenges
Understand the significance of customer touchpoints
Apply critical communication skills
What is communication?
Methods of communication
Communication challenges
successful customer service
What do you do if you are Wrong?
The importance of Personal appearance
Test you knowledge Quiz


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