Mastering Customer Service


Everyone knows the importance of customer service. Despite this, many struggle to clearly define exactly what it is. In this lesson we explore what customer service truly is.



The Mastering Customer Service credential covers the skills and knowledge required when learning the art of delivering superior customer service.
Course Award: Micro-Credential
Course Duration: 6 Hours
Course Complexity: Foundation
11 lessons plus quiz
Foundation – Introduces a concept and explores the concept and how it is applied
Intermediate – Explores a concept and builds from an entry level understanding, through to an advanced level or mastery.
Advanced – Focuses on complexities of subject matter, participants are recommended to have an understanding of subject matter prior to enrolling in course. Typically designed for managers or people with experience in the subject matter.


In Mastering Customer Service , the learner has demonstrated understanding in:

  • The fundamentals of customer service and its importance.
  • Tools that can be used in measuring customer satisfaction.
  • Identifying customers needs and problem-solving to meet these.


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